To minimise the risk to both customers and staff, our delivery partners offer contactless delivery for both signature required parcels and non-signature parcels with a track and trace service courtesy email.
Delivery
We aim to have all repairs dispatched within 1-2 working days of completion. Our packaging is secure and plain to ensure your privacy is protected. In most cases the shipping is calculated based on the weight of the product.
Please note that we only deliver to PHYSICAL residential or business addresses in New Zealand. No PO Box or international deliveries are possible at this time.
Please also note that if your order needs to be delivered to Waiheke Island, Great Barrier Island, Chatham Island or a Rural area, we might contact you to pay the extra shipping fee.
Returns
While we will do our utmost to help you if you wish to return a failed repair, a simple return to the workshop is usually all that is required. Although we aim to make your returns process as smooth and helpful as possible, there are some occasions where returns may not be possible:
- Larger items that have been dispatched via freight and the cost of return is prohibitive
- Sometimes it is better if we visit the repair in situ, to save any further damage from transit. (For example: the courier can damage the item accidentally or shake a part loose)
Faulty items
If the item/s is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. As we are dealing with used and broken goods, the only guarantees are for new parts and for workmanship. In most cases returning the item to the workshop for reevaluation of the repair is all that is needed to resolve the matter – and is generally done free of charge for labour.
My item arrived damaged
First of all, please accept our apologies if your repair has arrived damaged. Do get in touch with us immediately so that we can chase up the issue with our couriers. We might need you to send us proof of damage, so please take a photograph and email it to us so we understand exactly what the problem is.
Please email aimac@aimac.co.nz
if you have any questions.