What is a Customer Portal?
A customer portal is a platform that allows you to access and manage your account information, view and pay invoices, submit support requests, and access other services and information. It is a secure, self-service portal that is designed to make it easy for AIMAC Electronics to interact with you and manage your account on your own. It allows you to view all sorts of information about your repairs, estimates, leads, assets, invoices etc, you can also communicate back and forth with us, and pay anything you owe.
Customers can do the following from the self-service portal:
- View existing Tickets (repair job numbers for your broken items) or create new Tickets.
- View existing estimates along with the ability to approve or decline them.
- View existing leads.
- View Invoices and pay them.
- View parts order detail.
- View loan devices information so you know when to return.
- View uploaded documents.
- View rewards points history.
- View purchased gift card information.
- View prepaid credit details.
- View warranty information on the repairs you have done.
- See information about your items.
- Allow you to opt-in and opt-out from “Calls/SMS“, “Email Marketing“, “Email Notifications” and “Printed Media“.
- The “Forget me Forever” option.
- Update your details
Please email aimac@aimac.co.nz
if you have any questions.